407 etr double billing booklet

If youre renting a vehicle and take highway 407 etr, the associated billing. Generally, if one of those stories hits the media, the company is very quick to save face, apologize for their mistakes and right. How does billing work if i drive on 407 etr in a rental. Dispute resolution 407 etr s commitment to customer service. In 2016, after a 4year legal battle, consumers won. In person visit us at 6300 steeles avenue west just west of highway 27 in woodbridge. Background 407 etr announces 2017 rate schedule average daily workday trips have increased from 237,000 in 1999, to over 399,000 in 2015. However, in the case of the 407 etr, there was a court case 407 etr concession company v. Automatic payment with your free 407 etr web account.

You can pay your 407 bill directly from your bank through the following online banking website. Under opportunity to dispute, it says a driver who did not succeed in disputing a bill has the right to appeal to 407 etr s decision to an. If you take three round trips per year, a transponder can save you money by removing the camera charge and account fee. Customer service is a top priority at 407 etr, both on and off the highway. It is completely up to the car rental company to decide how to bill the toll charges andor their additional administrative fees to the user of the vehicle.

Highway 407 etr is a publicprivate partnership and the new highway 407 east of brock road and highway 412 are owned and operated by the government of ontario. Paperless billing customers receive an email when their bill is ready for online viewing. One simply drives on and drives off without any sort of intervention of a toll collector. By logging in first, all of your information will automatically appear in the fields provided. Ford government doesnt like 407 deal, but wont break it toronto sun.

Guess wrong and they ll ding you sometimes double the pump price just down the road. Jan 16, 2010 every driver whos been denied a licence plate renewal over an unpaid 407 etr bill may appeal to an independent arbitrator, but it appears to be a seldomused process. For a private company to be above accountability is disgusting. Faq how does billing work if i drive on 407 etr in a rental car. My blood comes to a slow boil every time i try to deal with the arrogance at 407 etr, said darko mesich. Mar 31, 2015 he contacted the 407 and they revoked the duplicate charges. Ontarios 407 etr and its the 407 etrs toll collection technology has five main components.

To help customers avoid the worry of making payments on time, we offer preauthorized bank and credit card payments. Driver mistakenly doublebilled on 407 for towing watercraft. You will continue to receive a statement of your account 10 days before the date of withdrawal. Click the download button to get a compressed zip file of your statements in pdf. Thank you for contacting 407 etr regarding licence plate xxxxxxxx. If youre in ontario, steer all the way clear of the 407 etr. I coauthored a book about it six years ago if you build it at. Checks rewards booklet delivers valueadded coupons as well as important safety information and laws pertaining to driving impaired. To minimize errors, 407 etr maintains certification by the iso international organization for standardization and also has a continuous improvement and audit process to assist in the identification of errors. Off and extra discount, make sure to use one of them when youre shopping for. It was like hydro one took a page out of 407 etr s play book. Ontarios 407 etr and its the 407 etr s toll collection technology has five main components.

When the need for a single geoenabled, endtoend data collection and validation system arose, 407 etr looked to intergraph to provide a solution that fit its operational needs. Learn about 407 etr, including insurance benefits, retirement benefits, and vacation policy. Received a 407 bill in the mail today, even though i. Billing services and account options that save time, money and the environment. If a rental car goes on 407 etr, the rental car company as the owner of the vehicle will be sent a bill. Being a paperless billing customer often gets you bonus entries in 407 etr promotions to win free travel and other great prizes. Andrew bird says he only wants to drive on the 407 etr. Its at the sole discretion of the company to decide how to bill the toll charges and. Glassdoor is your resource for information about 407 etr benefits and perks. Generally, if one of those stories hits in the media, the company is very.

The 407 etr collects its payment for travel on the highway by use of transponders in the vehicles. Based on my itinerary, driving the portion of the 407 etr between oakville the 403 and the 401 would make the most sense. For users of the 407 etr who do not have a transponder, tolls will be. How fleets can avoid these 3 incorrect 407 etr charges. Trouble is, with tractortrailers, the 407 sometimes charges the transponder on the truck and the license on the trailer, thus double charging for a single trip. Call us have your credit card handy and call 1888 407 0407. Day that ruled that the two years starts on the date that the 407 etr sends a plate denial notice. Diplomacy doesnt work with 407 etr toronto caribbean.

Click on 407 etr paperless billing on the left menu. If you drive just three round trips per year on 407 etr a transponder will help you save. Services altered in response to covid19 coronavirus in an effort to protect customers and colleagues from unnecessary social interaction during this sensitive time, the 407etr customer service centre and call centre are closed until further notice. Received a 407 bill in the mail today, even though ive. Paying your tolls all outoftown drivers including those from the united states are legally responsible for any tolls, fees and interest accrued by travelling on 407 etr, highway 407, highway 412 or. Calculate your intended mileage and book accordingly. We traveled to niagara and toronto back in august from the states. We have heard many stories in the media whereby 407 etr incorrectly billed people due to 407 etrs equipment failure. If you are traveling in ontario near toronto, the private highway 407 etr is an attractive alternative to the queens highway 401. I received a bill in the mail yesterday for two trips on the 407. For transient vehicles without transponder, they employ video surveillance.

The 407 charges vehicles tolls by either reading the vehicles transponder or the vehicles rear license plate. Highway 407 revisited just as highway 61 running from new orleans to duluth, minnesota kept reappearing in bob dylans life, highway 407 etr keeps reappearing in mine. We are not responsible for any amounts the rental company bills you relating to trips on highway 407 or any other administration fees. Make, change, cancel, or extend your reservations right from your smartphone. Thats an outrage, says the star, condemning the 407s bullyboy billing practices. If they see your vehicle using the road, they send you a bill, or they charge your account if youre a prior customer. Double billing, not recording the entrance or exit and misread plates seem to be the main issues with 407 etr s equipment. If you have not yet driven on the 407, you may create an account by ordering a transponder. If you wish to make a secure online payment to your 407 etr account without logging in, click here to pay your bill without logging in. Darcy j noted that since policing services are one of the core services provided by a municipality, and since the hst exemption in sched. If you have not yet driven on 407 etr, you may create an account by ordering a transponder. By tammy flores we have heard many stories in the media whereby 407 etr incorrectly billed people due to 407 etr s equipment failure. Annual lease you will receive a bill for the annual transponder lease and then only for the months when 407 etr was used.

As a result of the ongoing covid19 outbreak, our inperson customer service centre at 6300 steeles avenue west remains closed until further notice. You will get only one bill, regardless of the highways you drive on. In an effort to protect our customers and colleagues from unnecessary social interaction during this sensitive time, our customer service centre is closed until further notice. We accept cash, cheques, credit cards and bank debit cards. And to complicate matters even more, if you have a transponder, you signed a transponder lease agreement, and the standard agreement used by the 407. Go mobile with our new enterprise carshare app, available for ios and android. Please email us or fill out a web form to get in touch.

How to avoid nasty surprises on your car rental bill driving. Benefits information above is provided anonymously by current and former 407 etr employees, and may include a summary provided by the employer. In fact, we have invested millions of dollars to answer calls within 20 seconds, process account changes quickly and enhance online selfserve options. Therefore, we advise you to ask your rental car company about its billing practices pertaining to highway 407 etr prior to using the road.

If you are looking to build a career with a high performing growth oriented company, 407 etr may be the place for you. If you use your transponder in a rented vehicle, you are responsible for the charges that appear on your 407 etr bill. Over time, these 407 etr charges can add up, being quite costly to fleets. The public, for the most part, remains in the dark with respect to 407 etr s billing nightmare because the province has not been able to investigate consumers complaints. For the last eleven years, the call centre located in vaughan has answered 80% of all calls in fewer than 30 seconds.

The 407 uses bill suppression, which means they stop sending a monthly invoice after three months and let the interest add up before sending another bill several years down the road, or even. You may also call our reservation hotline 247 at 416. What is a transponder order a transponder mounting instructions report lost or stolen transponderequipped vehicle. While the 407 insists double billing is rare, bell said it always happens to him when hes towing his watercraft. You can sign up for paperless billing in a few clicks of a button using your 407 etr online account. Our allelectronic systems record over 200 million roadside transactions per year.

For more information about the program, visit the r. Seasonal toll rates are effective february 1, 2020. Proud sponsor of in the community, sponsors of united way of york region, sickkids foundation, york university and more. Double billing, not recording the entrance or exit and misread plates seem to be the main issues with 407 etrs equipment. I apologize for any inconvenience this may have caused, as a licence plate which travelled on 407 etr has been misread as yours. The government also faced off against 407 etr in court regarding plate denial around this time. Extending gis to the field 407 etr has leveraged intergraph products and services for more than nine years. You will be asked to logincreate a 407 etr web account its fast and free and offers lots of great benefits including access to your full billing history, paperless. The public has accused the 407 etr of predatory billing practices, including false billing and continued plate denial after bankruptcy. Once signed in, here is how to set up paperless billing. We have heard many stories in the media whereby 407 etr incorrectly billed people due to 407 etr s equipment failure. Oct 23, 2009 this informational video explains the benefits of registering for preauthorized payments with 407 etr, the worlds first allelectronic, barrierfree toll highway stretching 108 kilometres from. You will receive 50 bonus kilometers for signing up to paperless billing, and another 50 for setting up preauthorized payment. We encourage you to take advantage of our selfserve options online.

In order to create a web account, you must have an account number. Customers can expect no significant changes to their everyday drive or billing. Bill robb they did, the 407 when sold was no where near completed, was just a short. Is it acceptable for this company to double bill, charge exhorbitant interest rates borderline loansharking, and not be required have to even acknowlege the possibilty of billing errors. In fact, just six round trips with camera charges cost more than the annual cost to lease a transponder. Cars, vans, limos, suvs and light duty trucks are designated as light vehicles as is any vehicle with a gross weight or registered weight of 5,000 kg or less. Get 25% off 407 etr promo code more w 407 etr coupons may 2020. See our rate chart for the costs of monthly and annual. This is the first time we have received the letter. The last time anyone in my family used the 407 was in 2002, and we have documents proving that we have settled the bill before. The company also offers customers occasional incentives to sign up online for automatic payment.